In addition to Testing Services, what differentiates us in the Australian market is that we provide bleeding edge consulting related to Quality Assurance of technology projects. Methodologies and practices are only a small piece of the puzzle. We all face complexity that we need to simplify.

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Challenges we solve

Leadership Teams

There are two key scenarios that are common. An organisation leadership team may have a desire to cut resource costs while balancing knowledge and knowledge transfer as well as the dynamics of responsibilities that pre-exist. On the inverse, an organisational leadership team may have the desire to grow and restructure its Technology Delivery or Operations teams to the most optimal model. In both cases, Testpoint is utilised to provide detailed analysis and recommendations about restructuring of teams. This is bespoke to the organisational footprint and dynamics against the leadership team's objectives. Knowledge/IP is preserved. Effort distribution is enhanced. Responsibilities are clarified.
It is understandable that technology is quite complex. Understanding of what is happening needs simplification, outside the traditional reporting methods (usually financial only). A leadership team wanted to understand the likely quality outcomes of various projects being delivered by both the Project Management Office (PMO) and the ICT Leadership. A regular quality review of all deliveries was established with regular executive reporting to the leadership team. This created granular visibility to assist in cross stakeholder decision making. Significantly complex conversations were simplified between all stakeholders.
A tier one organisation was in the middle of an ICT Cloud Transformation with End User Computing. Testpoint was brought in to assist with impact analysis and early issue identification. Testing robots were deployed to remote sites before, during and after deployments to provide live reporting of impacts and progress.
A common problem and is largely missing in any meaningful way to executives. Modern approaches require looking beyond timelines alone and towards the unexpected. As an example; a large organisation found that it couldn't rely purely on a timeline and financial reporting for its technology projects. Instead, Testpoint consultants were brought in to provide helicopter view data around; delivery life cycles, testing life cycles, operations life cycles. This provided invaluable insight that allowed the leadership team to understand complexities and to more appropriately forecast the timelines and costs for each area.
A large organisation was looking to understand the implications of technology vendors not being able to deliver against the required quality. Testpoint consultants were brought in to assist in identifying why the vendors are not able to deliver the level of quality required. The reports were critical to the future planning of the organisation and accurate mitigation required well in advance. The mitigations were actioned.

PMO/Program Management

A large organisation commenced greater adoption of more advanced business technologies. In the process, it commenced adoption of best practices to control the impacts of change. Testpoint provided detailed analysis and recommendations and identified key areas of missing process regarding impact/change/CAB. These were adopted and now form an integral part of both PMO and ICT Operations.
A large tier one organisation was considering the implications of changing suppliers and technologies mid-way through delivering a project. A detailed impact analysis was delivered and additionally practical steps that could be taken regardless of the decision to stay or change.
An organisation approached Testpoint with concerns that it had a limited timeline to plan for the operationalisation of what will be delivered by a large project. A detailed project review was provided by Testpoint identifying the need to focus on Environment and Release management. Recommendations were made and actioned. Testpoint additionally supplemented new resources brought in to uplift Environment and Release management.
A tier one university was undergoing a very large technology and projects transformation program. It realised midway that greater analysis was needed against the quality and efficiencies of the deliveries and operations. A detailed series of workshops were facilitated by Testpoint. After more detailed analysis, granular recommendations were provided, with details, on how to take steps that fit mitigations into an existing transformation program seamlessly and in a practical way.
A large organisation was mid-way through transforming and growing its business. The PMO and ICT stakeholders were in agreement that principle and best practice policies and procedures needed to be established for the first time. Testpoint reviewed the organisational dynamics and formed policies and processes at the org level.
A tier one organisation identified that it consistently fails to handover all knowledge and artefacts from Project to Operations. Regular project reviews were established by Testpoint, and various project quality controls were established. This was embedded in both ICT and Project tiers. This enabled ICT management to understand and proactively seek what they expect for all handovers. Costs to the organisation of every project became increasingly transparent and predictable.
A tier one organisation project office realised that Testpoint was consistently mitigating a trend of issues in all projects. In order to stabalise projects and simplify them for the Project Managers, the PMO established regular project reviews led by Testpoint in order to embed quality within deliveries and projects.
A large organisation wanted simple and documented quality gates and checklists against its organisaitonal Project Stages. The existing Project Management Office (PMO) practices were adapted to include minimal quality checks against each Project Stage. Responsibilities of delivery stakeholders were also clarified against each project stage at a more granular and productive level.
An increasingly common problem (especially with Cloud providers); organisations find it difficult to get support for minimal governance standards from Cloud providers. This typically is identified as a problem at a later phase in the projects. Testpoint consultants are brought in at an early stage to analyse and assist the organisation in identifying which technical solution and operational-model (based on Vendor in the existing lists) is likely to yield the greatest level of quality controls that is suited to the business.

ICT Operations

A financial institution approached Testpoint with the need to be able to proactively discover issues across its deep and complex network of systems. This was needed to bridge the divide between delivery and operation-team skill-sets. This resulted in better control of ICT Operations and Support against deeply complex systems.
An organisation approached Testpoint with concerns that it had a limited timeline to plan for the operationalisation of what will be delivered by a large project. A detailed project review was provided by Testpoint identifying the need to focus on environment processes.
A tier one university was undergoing a very large technology and projects transformation program. It realised midway that greater analysis was needed against the quality and efficiencies of the deliveries and operations. A detailed series of workshops were facilitated by Testpoint. After more detailed analysis, granular recommendations were provided, with details, on how to take steps that fit mitigations into an existing transformation program seamlessly and in a practical way.
A large organisation was mid-way through transforming and growing its business. The PMO and ICT stakeholders were in agreement that principle and best practice policies and procedures needed to be established for the first time. Testpoint reviewed the organisational dynamics and formed policies and processes at the org level.
The ICT Operations and Support teams within a large organisation wanted greater visibility across all layers of infrastructure in the quickest and easiest way. Testpoint implemented Artificially Intelligent (AI) monitoring and AI Testing that automatically identifies issues. This also was adapted to help non-developer (ICT Staff) debug and understand technical issues quite quickly. ICT processes where also created so that they fit the Helpdesk teams and approaches (based on knowledge and existing team dynamics).
A tier one organisation identified that it consistently fails to handover all knowledge and artefacts from Project to Operations. Regular project reviews were established by Testpoint and various project quality controls where established. This was embedded in both ICT and Project tiers. This enabled ICT management to understand and proactively seek what they expect for all handovers. Costs to the organisation of every project became increasingly transparent and predictable.

Project Management

A large tier one organisation embedded Testpoint consultants amongst project managers to advise on quality-impacts as they are dynamically being produced. Testpoint consultants participated in various workshops and committees to call out impacts in designs and plans. Learnings from similar projects from across Australia were drawn upon by Testpoint teams, so that to ensure full visibility of failures before they materialise and at the design and planning stage.
A large tier one organisation wanted granular and technical risk insights against its projects. Testpoint consultants were embedded among project managers to advise-upon and track granular risks to the delivery.
A tier one organisation building a complex and customised business-technology solution identified that teams had been too silo-ed and requirements where too inconcise at design phase. The teams had adopted User Stories as requirements without considering the implications of not translating those into system-design or system-requirements early-on. This is an increasingly common pitfall to modern project methodologies. Testpoint was brought in to provide analysis and recommendations on how to identify missing requirements. Further Testpoint services where adopted where a team of analysts was brought in to uplift and clarify requirements very fast (mitigating design and quality impact).
A project manager in a medium organisation needed assistance to understand if they could achieve the outcomes at a particular quality and timeline. Testpoint was brought in to analyse the Project Plan and deliverables. Testpoint consultants were able to quickly identify missing aspects of focus, and where able to workshop the breakdown of missing items remaining. They where also formed into a workable timeline. In collaboration with the Project Manager, a more detailed Project Plan was established, at a granular level of risks, and the impacts communicated.
A large organisation with several developer teams faced the problem where; the scope and responsibilities, of several teams, at the helicopter view, of the greater solution - were unclear. Testpoint consultants were brought in to map the responsibilities for Requirements Traceability and Quality. Processes and workflows were established creating fewer silos and more focus against the group objectives.

Delivery Teams

A large tier one organisation was unsure why it was having a high-rate of technical failures in systems and delivery of technologies. This was happening despite the organisation adopting the latest trends, methodologies, and practices. It was identified through analysis, and process improvement, that it was suffering from a lack of change controls across various teams. It was also possible to measure the quality outcomes of each team. The root-cause issues were detailed with process improvements and mitigations provided under recommendation. This significantly improved the cost and predictability of all deliveries long-term and created significant stabilities.
A medium-sized organisation had existing CIDI processes on the DEV side. As the organisaiton grew it became a burden to adapt these processes. CIDI process improvements against quality and Unit Testing were provided along with Test Automation. The requirements where reviewed and brought to a higher level of traceability (while increasing documentation efficiency going forward). Test Automation scripts were also built against Regression Test Cases that were formed. These significantly reduced the time to release, and permitted the delivery team to focus more on system improvements and new features. This also typically increases the ability for the organisation to adapt to market faster.
A large technology provider requested help from Testpoint to assist it in developing a plan to manage its Environments and Releases (for future handover and operationalisation) within the delivery teams. Various unknowns where uncovered in the process and process improvements established so that to better manage the delivery outcomes by project managers.
A large organisation with several developer teams faced the problem where; the scope and responsibilities, of several teams, at the helicopter view, of the greater solution - were unclear. Testpoint consultants were brought in to map the responsibilities for Requirements Traceability and Quality. Processes and workflows were established creating fewer silos and more focus against the group objectives.
A large international organisation required a review of the quality assurance practices against its ERP systems. A detailed report was produced by Testpoint consultants and a program of practice set in place to mitigate critical issues.

Some of our clients we've helped