Recruitment Solutions Group Australia (RSGA) – Part of Business NSW, is a leader in recruitment and payroll management services.



After RSGA’s growth shifted from  an  acquisition-based model  to  organic growth from their constituent members, they needed a cross-platform application to manage  the  recruitment and  payroll  processing  functions across all their 35 offices. This software solution would have to integrate 12 diverse legacy applications running at their clients’ offices, and testing such a complex system required enormous expertise and testing experience.

It is this challenge that prompted them to, once again, engage Testpoint, a partner they already trusted, to provide them with professional software testing services.

Testpoint™ has repeatedly proven their capability to successfully handle the testing and test automation of complex and integrated systems with distributed and microservices architectures.

The Turbo project integrated 12 diverse legacy corporate systems running on different platforms, and increased delivery of releases by 80%.


Business NSW

Business NSW was founded 194 years ago and has grown into an organisation with over 40,000 members and 37 offices across Australia, one more in Shanghai. It has a permanent staff of 660, and at any given time, plus roughly 2,300 temporary hires, all working  for  their business   and organization clients.

Who is RSGA ?

RSGA provides high quality recruitment services to all sectors of the economy including acute  and  tertiary health, community  services,   corporate,   and  the industrial sector. Whether these are full time, part time or casual roles, RSGA can  match  the  right  employees with the right roles. RSGA has continued to grow, both by  acquisition  and  through  internal  growth,  and  this has been the catalyst for the Turbo Project – an application to consolidate the  operations  of  diverse, legacy recruitment and payroll systems onto a single IT platform.

RSGA’s  Mission  &  Value  Proposition

RSGA aims to provide the most appropriate connections  between  employers   and   the candidates most suited for open  positions.  The group’s value proposition  to  jobseekers  is  a promise to foster career growth by matching them to the right job opportunities. It is a win-win for everyone, as employers  also  get  the  best candidates.

The Turbo Software Project

Developing a complex system to integrate 12 diverse legacy systems into one platform that will streamline operations  across  35  clients  offices  and efficiently manage the recruitment and payroll processing functions.

RSGA moved from growth based on an acquisition model, to growing organically with  the  internal growth of its members. The level  of  efficiency  in each individual office  under  the  group  has  an effect on the overall business goals, and RSGA had to look for a solution.

To streamline operations across the many diverse offices, RSGA needed a software  platform  that could manage all these offices and boost operational efficiency.

A few releases down the line, they faced a major problem with testing the Turbo project and went to the market to seek a software testing services company. That’s when Testpoint was brought on board.

Robust Testing of The Turbo Project

According to Jonathan, “the sheer breadth and variety of legacy systems and their data that were migrated to the new  platform  was  immense.  There  were  many  go-lives  as each constituent member of the business was brought onto the Turbo platform,  each bringing its own set of challenges. One of the main challenges to ensuring successful and high quality releases was implementing  a  robust  testing  strategy  and  framework. This has been a very challenging project due to the complexity of the legacy platforms and the challenges posed by the COVID-19 pandemic.”


Key challenges


The previous solution relied on a business-as-usual testing strategy. Employees of the client business would run tests as they carried out their daily tasks. It required each participating employee to dedicate some time  to  run  the tests on each business use case.

Under this  old  strategy,  the  testing  workload  was  pushed out to the client, which was not  desirable.  It  increased employee fatigue and lowered their  efficiency  in  executing their normal duties. It also added to the labour costs of the client business, as the process often took away a substantial amount of time for  which  the  client  would  pay  the employees. This was not in line with the goals of the Turbo platform.


Ideally, the testing of the complex, sophisticated and integrated  Turbo  platform  developed  by  the Recruitment Solutions  Group  Australia  required  a  team of experienced Test Analysts and process management resources and tools.

Before engaging the  services  of  Testpoint,  the  daily usage testing strategy of using the client business’s resources to test the immensely  complex  code  base meant that the testing  was  carried  out  by  staff  who were not trained in software testing and management techniques. These  employees  were  subject  matter experts, and were not qualified to deliver accurate tests and ensure a bug-free software release.

As had happened with earlier releases before RSGA outsourced the testing of  the  Turbo  project  to  an external  professional  testing  services  provider,  the results were always difficult  to  ascertain  and  quantify. This left the group  without  a  clear  picture  of  the progress of the testing process, and the actionable data required to recommend  a  go  live  based  on  a  data driven decision.


The previous business-as-usual  testing  method,  using the business’s HR resources, was compromised due to the burden placed on the client business.

With the client’s in-house staff running the tests on such a complex system, there were bound to be challenges. It required expertise and experienced in payroll and recruitment systems, Test reporting was fragmented and chaotic because the staff lacked knowledge in testing techniques.

The test results were difficult to ascertain and quantify, leaving the business without a clear picture of progress and the data  required  to  recommend  a  go  live  based on a data driven decision.


Prior to engaging Testpoint, successful and high quality releases were difficult to achieve,  and  software  was  at risk  of  being  deployed  without  meeting  the  relevant exit criteria.

Early releases relied on the existing business resources to drive the testing. While  this  delivered  a  quality outcome for  the  initial  small  releases,  it  was  evident that this alone would not support the complexity of the future releases. RSGA  faced  a  big  challenge  in  coming up with a well structured  release  management  system, and could not guarantee that the system was based on quantitative information.

This resulted in a number of sub-optimal releases with negative impact on  business  operations.  What  the project required was specialist testing personnel to complement  the  existing  testing  regime, thereby reliving client businesses the day-to-day burden of managing the testing process

Business Risks Faced In Absence of a Solution

  • Business Cashflows

Invoicing RSGA’s clients would be susceptible to error, which would result to delays in payments. This would have a negative effect on the organisation’s cashflows.

  • Errors in Payroll Processing

Staff would potentially be paid incorrectly, with the outcome that they may not want to work for the organisation, or the organisation may make financial losses.

  • Compliance Issues

The business would be unable to meet all statutory requirements, and this would result in issues with the ATO and other regulatory authorities.

  • System Failure

The recruitment management system would be incapable of providing an easy-to-use and efficient platform

The Solutions Required

  • Industrial Grade Testing Framework

The Turbo project’s team went to the market seeking an organisation that could assist with the testing of the program.   They were looking for a testing services   provider   who could deliver a mature, time-tested software testing framework   capable of supporting the complexity of the testing environment.

  • Remove The Testing Burden From Client Business’s Staff

Unlike with the existing testing strategy, the new solution  would have to remove the dependency on the clients’ business’s resources. This would save the business’s resources and allow it to retain the productivity of its employees.

  • Test Management Platform

According to Jonathan, the Program Manager at RSGA,  they  also required a complete test management platform  like  Vansah for Jira Test Management  that could be used by the testing team and the relevant vendors while providing actionable management reporting. They had to ensure that each release was of the highest possible accuracy. The fewer the bugs in the software, the lower the financial cost of fixing them.

  • A Structured Release System

Due to the vast diversity of the legacy systems that were behind integrated onto the Turbo platform, RSGA team had to ensure that all releases were of high quality as well as successful.

Testpoint™ Fills The Testing Services Gap

In consultancy parlance, Testpoint does not bodyshop. They immersed themselves into our business. They had provided similar resources for other major projects at NSW Business Chamber, had a proven capability, and are a trusted partner.

~ Jonathan Clare

Testpoint were contracted to provide a managed testing service. This included a test manager and two test analysts. They also provided their own senior management team to oversee the whole testing process, and give internal RSGA management executive level reporting.

“Testpoint has a proven capacity to work with vendors, a critical skill for this project”, he added.

Jonathan Clare, the project manager at RSGA reflected that “Testpoint has been able to deliver an industrial grade test framework to facilitate a professional software testing regime.”

How Testpoint filled the testing gap?

When Testpoint joined the Turbo project, they brought Vansah for Jira Test Management, a testing tool they had developed  in-house,  along  with the necessary support to manage the testing process. They established a mature  reporting  system  that provided actionable information to ensure successful releases.

Sarah Morgan, head of the Program Management Office, commented further that “the relationship with Testpoint can best be described as collaborative. We work together as partners, rather than a business- supplier relationship.”

“They are interested in developing a real relationship to both fully understand our business and investigate all the possible methods they can employ to provide our business with unique solutions.”

~ Sarah Morgan

The Results

Testpoint has Increased IT delivery for the business by 100% in  comparison with previous projects’ delivery.

  • Testpoint Reduced  the  delivery  time by 50%
  • Quality  Posture   consistently  released to production at a 90% pass rate, with Zero priority 1 or priority 2 defects in production
  • Consistently delivered testing services below 15% of the project’s  CAPEX (Capital expenditure), year on year.
  • This is way below the 22% average percentage of IT budget allocated to Quality Assurance activities, according to the World Quality Report 2021 by CAPGEMINI (ANZ region)


As the interview came to an end, Jonathan concluded with the following encouraging remarks:

“Testpoint has provided an exceptional level of service to our organisation, ensuring we are always on top of the testing process and its progress, and that we have the information we need to enable the removal of any blockers to the testing process in a timely manner. Additionally, they have made numerous recommendations in the course of our engagement, identifying areas for continuous improvement and mapping out a clear path towards the implementation of those recommendations”.



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