Fire & Rescue New South Wales (FRNSW), is the world’s largest urban fire and rescue services agency. FRNSW overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.

FRNSW relies on SAP Business Suite powered by the SAP HANA platform for all aspects of running the organization across finance, payroll, HR, procurement, training, logistics, and more.


FRNSW engaged Testpoint to conduct an analysis exercise focusing on performance related end user experiences of its SAP Portal and GUI applications currently served by its SAP HANA Platform.


  • Conduct a scoping exercise to compile the non functional requirements and to determine the scope and granularity of the performance testing required to benchmark the SAP Platform across key FRNSW agencies
  • Uplift internal capability to perform ongoing performance testing requirements
  • Establish a performance management solution to monitor mission critical systems and applications with a comprehensive dashboard real time monitoring


In response, Testpoint conducted an initial scoping engagement which was followed two (2) phases, to deliver the required capability and performance monitoring solutions.

Phase 1 Scoping Review Exercise

  • Identify Project Team / RACI
  • Establish IT & Business Architecture
  • Identify Key Investigative Areas
  • Define Current Workload Profile
  • Define performance Target Definition

Phase 2 Performance Management Implementation

  • Establish Runtime Infrastructure
  • Establish Testing and Monitoring Infrastructure
  • Produced Strategy and Plan
  • Produce Execution Strategy
  • Project Governance Implemented

Phase 3 Performance Management Solution

  • Synthetic Business Transactions Implemented and Running across FRNSW
  • Performance Management Solution Dashboards providing real-time analysis

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