Darren’s organisation was at a critical juncture: poised for significant growth, but held back by five separate legacy systems. These outdated platforms were not only expensive to maintain but also severely restricted the organisation’s ability to innovate and scale. Lacking the in-house IT expertise to lead a digital transformation, the business initially engaged a provider to implement a new CRM solution. Unfortunately, this engagement failed to deliver the robust, future-ready platform they needed. Frustration grew, and the team was left searching for a partner they could trust to deliver real change.
A turning point came when a trusted business partner recommended Testpoint. From the very first meeting, Darren and his team recognised Testpoint’s unique blend of professionalism, experience, and integrity. Testpoint’s consultants quickly understood the complexities of the organisation’s IT landscape and brought a wealth of experience from previous large-scale implementations.
Testpoint took full ownership of the CRM project, providing hands-on leadership in project management, testing, and IT advisory. The team introduced modern project management tools, including their own Vana platform, which provided real-time dashboard views and transparency across all workstreams. This enabled stakeholders to monitor every aspect of the project ensuring that nothing fell through the cracks and every risk was managed.
Testpoint’s approach didn’t stop at CRM. They helped the organisation gain visibility and control across multiple projects running in parallel, transforming how the entire business managed technology change. Instead of managing five different systems and paying for multiple licenses, Testpoint delivered a streamlined, future-proof solution that replaced complexity with clarity and cost efficiency.
With Testpoint’s support, the business migrated from five legacy systems to a single, scalable CRM solution driving down costs, simplifying operations, and setting a new standard for IT governance. Darren and his team now enjoy:
“Testpoint’s professionalism and honesty, coupled with their experience, really set them apart. They didn’t just deliver a project, they introduced us to new ways of working, giving us the visibility and confidence we needed to grow. The CRM solution is already showing results, and we’re confident it will support our future ambitions.”
— Darren
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