Canon is renowned for innovating and inspiring communities with their extensive range of leading products and services. Canon Australia embarked on an ambitious digital transformation initiative aimed at modernizing its core business systems and elevating the services delivered to its customers. This multifaceted program featured the large-scale deployment of Microsoft Dynamics 365, extensive integration of major business systems, and the implementation of rigorous quality controls across a complex environment comprising more than 150 interfaces and 39 applications.

The Challenge

• Complex Integration Landscape
  Canon Australia required comprehensive testing across multiple applications, systems, and interfaces, ensuring seamless data migration and robust business process coverage.
• Manual Testing Limitations
  Reliance on manual regression and UAT created bottlenecks, extended release cycles, and increased the risk of defects.
• Quality Assurance and Traceability
  The business needed complete traceability from requirements to release, managed centrally within Microsoft DevOps, to meet compliance and audit standards.
• Capability Uplift
  Canon Australia wanted not just a project outcome, but a sustainable uplift of its own QA capability, frameworks, and team expertise.

Testpoint’s Solution

Strategic QA Partnership

Testpoint partnered with Canon Australia as the primary Quality Assurance provider delivering both end-to-end manual and automated testing, as well as enabling Canon’s teams for long-term quality success.

1. Quality Strategy & Advisory

• Developed a risk-based, business-aligned test strategy for Canon Australia’s transformation program.
• Designed and managed the entire test lifecycle, including in-sprint testing, system integration testing (SIT), user acceptance testing (UAT), and production verification testing.

2. End-to-End Test Delivery

• Led requirements analysis, test planning, design, execution, and defect management across all systems and interfaces.
• Delivered full coverage of SIT, UAT, regression, and data migration assurance ensuring every business process and integration point was validated.
• Used Microsoft DevOps for test execution, defect tracking, reporting, and real-time stakeholder visibility.

3. Automation Enablement

• Conducted maturity assessments and workshops to design Canon Australia’s automation journey.
• Selected and implemented a robust automation framework, automating key regression scenarios and high-value business processes.
• Integrated automation into Microsoft DevOps, delivering traceable, repeatable, and efficient test cycles.

4. Knowledge Transfer & Enablement

• Facilitated training, playbooks, and hands-on support, empowering Canon Australia’s QA and business teams to extend and sustain automation and testing capability independently.
• Regular executive briefings and stakeholder workshops kept the program aligned and outcomes business-focused.

Key Results for Canon Australia

• Accelerated and Reliable Releases
  Testing cycles were reduced from days to hours for critical processes, with improved release confidence and fewer production issues.
• Comprehensive Quality Assurance
  End-to-end coverage, from functional in-sprint testing to UAT and post-go-live verification, ensured risks were proactively managed.
• Proven Automation Value
  Automated regression testing delivered faster cycles and more consistent results, allowing Canon Australia to focus manual effort where it mattered most.
• Empowered Teams
  Canon Australia’s teams now have the knowledge, frameworks, and tooling to maintain and expand their QA capability.
• Full DevOps Traceability
  All test artefacts, results, and defects are managed in Microsoft DevOps supporting audit, compliance, and continuous improvement.

Why Canon Australia Chose Testpoint

Testpoint was selected for its expertise, proven methodology, and collaborative approach. The partnership enabled Canon Australia to deliver on its transformation goals reducing delivery risk, ensuring quality, and building sustainable testing and automation capability.

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